Shipping


FREE SHIPPING
Free shipping is available within the lower 48 states for orders for all orders listed as 'Free Shipping'. If you need an item shipped quicker, expedited shipping services are available and we will still discount that shipping option for you. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via a standard carrier. These items are usually large freight or bulky items such as engine blocks, large body panels, etc.


TURNAROUND TIME
The majority of items will ship directly from one of our warehouses, or the manufacturer directly. In most cases, the items will ship same day or the following business day if placed before 2PM MST / 4PM EST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. As stock is not listed on all items, we will contact you immediately if there are additional shipping times to consider. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.


TRANSIT TIMES
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
Ground - Delivered within 3-5 Business Days


OUT-OF-STOCK ORDERS
If an order is placed for a product that is “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Mospeed Performance reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.


INTERNATIONAL SHIPPING
Mospeed Performance ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply send an email to info@mospeedusa.com and one of our representatives will promptly respond to your request. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Mospeed Performance. By law, Mospeed Performance is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Mospeed Performance reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.


APO / PO BOX SHIPMENTS
Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.


BILLING / SHIPPING ADDRESSES
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.


DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Mospeed Performance is not liable for damage claims that are denied due to customer negligence, or the carrier.